Refund and Returns Policy
We want you to be satisfied with your purchase. Please review the following return and refund conditions before requesting a return.
Return Eligibility
Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery.
To qualify for a return, an item should:
- Be unused and unworn
- Be in its original condition
- Include original tags and packaging where applicable
- Not show signs of washing, alteration, damage, or use
- Be accompanied by the relevant order information
Items That May Not Be Returned
Certain products may be non-returnable for reasons including:
- Final-sale or clearance items
- Products specifically identified as non-returnable
- Items that have been worn, washed, altered, or damaged after delivery
- Items returned without the required original condition or packaging
How to Request a Return
Before sending an item back, contact:
Please include:
- Order number
- Product name
- Reason for the return
- Photos when relevant
Do not send a return to an address without receiving return instructions from customer support.
Return Shipping
Unless the return is due to an incorrect, damaged, or defective item, return shipping costs may be the customer’s responsibility.
If an item was sent incorrectly or arrived damaged or defective, please contact us before returning it so the appropriate solution can be arranged.
Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, contact us as soon as possible at:
Please provide your order number and clear photographs of the product and packaging when requested.
Refunds
Once an approved return is received and inspected, the refund will be processed to the original payment method when applicable.
Refund processing times may vary depending on the payment provider or financial institution.
Original shipping charges may not be refundable unless the return resulted from an error on our part or applicable law requires otherwise.
Exchanges
Exchange availability may vary depending on product availability. If an exchange cannot be provided, a refund may be offered where applicable.
Important Note
Items returned without prior approval or outside the applicable return period may not be accepted.
For all return and refund questions:
Email: support@apressse.us